We are an Australian owned family business operating since January 1985 and are committed to providing honest advice, competent service and value for money. We are a member of the Council of Australian Tour Operators (CATO) and adhere to their Code of Ethics. African Wildlife Safaris Pty Ltd (and Natural Focus) are an ATAS-accredited travel agency, which means we have met strict industry benchmarks as outlined by the Australian Federation of Travel Agents. We are also a fully accredited IATA agency (International Air Transport Association). IATA 0230864-4.
The Company operates a 100% fully functional Trust Account with the highest degree of probity. Since our inception in 1985 we have never used client funds as Working Capital (all too common in the travel industry). We fund our business using a mixture of Retained Profits and Equity and only take fees from client files at the end of the month of departure. Payments from our Trust Account are made on your behalf to airlines, tour operators and any other supplier for provision of services for your booking only.
Furthermore we are able to provide you with a personalised service before during and after your travel arrangements. So if problems occur whilst you are away, such as late or cancelled flights, transfers not turning up or hotels being overbooked, you can call us or our reputable local ground operators. We believe in old fashioned service and regardless of where you live in the world we are only a phone call away.